Gift Card

To clean your pieces please use clean non-abrasive cloth to maintain the shine.

You will be gifted a free pouch with every order. Please store your pieces in this pouch and away from other jewellery to avoid scratching. Store in a cool dark place and away from other metals.

All pieces have a thick layer of 18ct gold plating. To retain the shiny gold quality of the jewellery, please ensure to keep your pieces away from water, lotions and any chemicals as this will wear down the layer of gold plating.

Please also try to remove your jewellery before playing sports or exercising as this can also wear down the gold plating, or may lead to damage.

Orders placed before 9am BMT are shipped the same day.

All order placed after this will be dispatched the next day.

UK Tracked 24: please allow 1-3 business days for delivery once order is placed. We would recommend this option.

UK Tracked 48: please allow 2-4 business days for delivery once order is placed.

International Tracked: Please allow 3-7 business days for delivery.

International Standard: Please allow 5-7 business days for delivery.

Returns:
We accept return for up to 14 days after purchase. Returns from UK mainland are free.

For international returns, please contact: info@mollyolivia.com with your order number.

For hygiene reasons, earrings cannot be returned.

Customs and Duties:
Please note that in an event that an international shipment attracts customs duties and taxes, the customer is required to pay the Duties and Taxes on the order.

If you refuse to pay duties and taxes, the parcel may be destroyed and a refund unfortunately cannot be given.

We provide a two year warranty on all items. This means you can purchase with peace of mind, knowing that all pieces can be exchanged if any manufacturing issue is to occur. We will replace the item free of charge.